Terms & Conditions

Last updated: 12 November 2026

By placing an order with Tohfa.pk, through our website or on WhatsApp, you agree to these terms.

Orders

• Most orders are confirmed on WhatsApp. An order is confirmed once we have agreed the details with you and received the advance payment.
• Every package can be customized. Custom cakes can be made in any design.
• Photos on our website show past orders. Flowers, cake designs, colours and some items may vary slightly by season and availability. If an item is unavailable, we will replace it with one of similar or higher value, or ask you first.

Prices and payment

• Prices are in Pakistani Rupees (PKR).
• Delivery charges are separate. They depend on the delivery area and time, and are confirmed on WhatsApp before you pay.
• We accept bank transfer, and payments from abroad through Remitly, Western Union or MoneyGram.

Delivery

• We deliver across Lahore: same day, urgent orders in about 3 hours, and midnight surprises at 12:00 AM.
• Please share the full address, a location pin and the recipient’s phone number. We are not responsible for delays caused by a wrong address, an unreachable phone number or security checks at gated areas.
• Delivery times can be affected by weather, traffic or events outside our control. We will keep you updated on WhatsApp.

Refunds and cancellations

Please see our Refund & Return Policy.

Contact us

Tohfa.pk, Lahore, Pakistan. Message us on WhatsApp (0324 2233 145) or email tohfapk@gmail.com.