Refund & Return Policy

Last updated: 12 November 2026

Every Tohfa.pk gift is made to order, and most include fresh flowers, cakes or other perishable items. Because of this, we cannot accept returns of delivered gifts. We do want every order to arrive exactly right, so here is how we handle problems, cancellations and refunds.

Damaged, wrong or missing items

If your gift arrives damaged, is not what you ordered, or has missing items, please tell us within 24 hours of delivery on WhatsApp (0324 2233 145), with photos of the gift. Once we confirm the problem, we will either replace the item or refund it, whichever you prefer.

Cancellations

• If you cancel at least 24 hours before the delivery time, you get a full refund of what you have paid.
• Once we have started preparing your gift (for example, the cake has been ordered or the flowers arranged), we cannot offer a refund.
• You can ask to change the delivery date or time on WhatsApp, and we will do our best to arrange it.

Delivery issues

If we cannot deliver because the address or phone number was wrong, or nobody was available to receive the gift, we will contact you on WhatsApp to arrange a second delivery. Extra delivery charges may apply. Delivery charges depend on the area and are always confirmed on WhatsApp before you pay.

How refunds are paid

Approved refunds are sent back by the same method you paid with (bank transfer, Remitly, Western Union or MoneyGram) within 7 working days. Transfer fees charged by your bank or money transfer service may not be refundable.

Contact us

For any question about an order, message us on WhatsApp (0324 2233 145) or email tohfapk@gmail.com.